Terms of Service
Last Updated: June 28, 2019
User's Acknowledgment and Acceptance of Terms
Overview of our Services
To ensure the quality of the Tod.d experience we have set up our terms of service for our mutual benefit. If you violate these rules it will mean you've broken the terms of service and this may result in a termination of your account.
Tod.d accounts, tasks and project requests are non-transferable. This means you cannot transfer ownership of your account to someone else, nor can you sell your account, tasks requests, or project requests. You can however purchase plans on behalf of someone else.
All Tod.d plans are governed by a monthly hour limit by plan type. If these hours are unused by the next billing cycle, the hours will not carry over to the next cycle.
All Tod.d plans are recurring subscriptions that can be canceled at any time.
Any agreement or attempted agreement between client and assistant, in connection with a service contract, requiring that payment be made outside of Tod.d shall constitute a material breach of this agreement and be subject to cancellation without refund.
Requests & Tasks
Each task or project request must be submitted by phone, email or SMS. Please send your requests individually: this means that each communication you have with your assistant should contain one, defined, task. You're more than welcome to submit multiple tasks at one time, but we ask that you create a separate email for each. This ensures the fastest possible turn around for each task.
If you ever feel like your service could be better, you can contact us by telephone or email us. For a list of tasks that we can do, please refer to the "What We Do" page in your welcome packet. Agreeing to these terms of service means you understand and agree to keep your task and project requests within the scope of our business.
Ownership and Confidentiality of Work Product
If a Virtual Chief of Staff (“VCOS”) creates any original work for you, including but not limited to: research projects, reports, templates, spreadsheets, forms, etc. ("Work Product"), Tod.d grants to you a non-exclusive, royalty-free, perpetual, irrevocable, non-transferable license to use the Work Product for your own personal and commercial purposes.
To avoid doubt, you retain sole ownership of your confidential information and your intellectual property and, to the extent your confidential information or intellectual property is incorporated into the Work Product, it will be removed prior to any use or disclosure by Tod.d to a third party.
As used in these Terms of Service, your confidential information means non-public information that you provide to Tod.d or a Virtual Chief of Staff that you reasonably expect Tod.d to keep secret, including your personal information (i.e., your name, your social security number, your credit card information, and similar business information), but does not include information that (1) becomes generally available to the public other than an unauthorized disclosure by Tod.d or a Virtual Chief of Staff; (2) was or becomes available to Tod.d or a Virtual Chief of Staff on a non-confidential basis prior to your disclosure of the information to Tod.d or a Virtual Chief of Staff; (3) is independently developed by Tod.d or a Virtual Chief of Staff without using your confidential information; or (4) information we are required to disclose by a warrant, subpoena or other request in an investigation or legal proceeding or where disclosure is necessary to protect Tod.d's rights or property, or the rights or property of Virtual Chief of Staff or our other clients.
As used in these Terms of Service, your intellectual property means patents, trademarks and copyrights owned by you and any insights, knowledge, and ideas provided by you in connection with creation of the Work Product.
Guarantee & Warranty
There is no warranty on any of the information, tasks, or projects your Virtual Chief of Staff completes for you. We will do our best to provide the most efficient, accurate, and timely service we can. However, if we give you information or results that are inaccurate, although we'll be deeply sorry, you cannot hold us liable for that information, or the results, legally. We will do the best we can to remedy the situation.
Your monthly memberships can be canceled at any time. Please be aware that we are unable to prorate membership cancellations or refund unused time. All cancellation requests will go into effect at the end of your current monthly subscription. To cancel, just email us at email@example.com.
Termination of Service
We reserve the right to terminate the service of a Tod.d client at any time — for any reason. Should this occur, we will give you a prorated refund at the standard monthly rate for any period for which you have already paid. That means that rarely and under great duress we may end our relationship with a client for any number of reasons including but not limited to the following:
If the client is constantly requesting tasks outside the scope of their service plan and we're unable to find a solution by scaling back the requests
If the client is abusive to his/her assistant or any other Tod.d team member
Tod.d Terms of Service Non-solicitation Provision
I acknowledge that Tod.d has made substantial investments in recruiting, training and matching skilled Tod.d Chief of Staff with each of its members including me, and that Tod.d has a legitimate interest in earning a reasonable return on those investments. I also acknowledge that Tod.d has agreements with Tod.d Chief of Staff that protect this interest by requiring that Tod.d Chief of Staff obtain Tod.d's prior written consent before accepting any direct engagement (whether as an employee, consultant, contractor or otherwise) with the Tod.d member to whom they were assigned. Accordingly, to the fullest extent permitted under applicable law, I agree that during my membership and for a period of twelve (12) months immediately following the termination of my relationship with Tod.d for any reason, whether voluntary or involuntary, with or without cause, I shall not directly or indirectly solicit any Tod.d Chief of Staff who is assigned to me at that time or who was assigned to me within the six months preceding termination of my relationship with Tod.d to leave his or her employment with Tod.d and to work for me in any engagement directly or indirectly. Should any solicitation by me become a substantial factor resulting in a Tod.d Chief of Staff leaving Tod.d and accepting an engagement with me directly or indirectly without Tod.d's consent, I agree to pay Tod.d as liquidated damages reasonably calculated to compensate Tod.d for its lost investments and not as a penalty of any kind, a one-time fee equivalent to one year of my monthly Tod.d subscription in effect at the most recent date that the Tod.d Chief of Staff had been assigned to me by Tod.d.
Data Rights and Protection
Our customers are able to give and rescind consent at any time. If at any time you wish to remove consent, please email us at firstname.lastname@example.org.
In the event of a data breach, Tod.d will notify our customers within 72 hours. In addition to outlining the nature of the breach, the breadth, and actions involved to remedy the situation will be detailed.
If at any time a customer wishes to access his or her existing data profile, Tod.d will provide a free electronic copy of the data we collected about that customer. This report will also include the various ways the information has been used.
If at any time customer discontinues their relationship with Tod.d, the customer can request that his or her personal data is wholly erased from our records.